Shipping & Returns
SHIPPING - UK
Shipping within the UK has a simply £1 flat rate delivery option using Royal Mail's second class service. This can be upgraded at checkout to Royal Mail's first class service for an extra £1. These flat rates apply whether you are purchasing 1 metre or 100 metres! Orders received before 12.30 will in most occasions be posted out that day. Should you be in a rush for your fabric, please let us know and we will endeavour to have your parcel out ASAP.
If your order weighs more than 2kg, you will receive your parcel via Parcelforce's 48 hour service.
SHIPPING - INTERNATIONAL
We are located in Northern Ireland. This means that for EU customers there are no extra customs charges and VAT is charged by us at the point of sale. There should be no customs involvement. However we do find from time to time parcels can get held up and sometimes returned to us by customs departments in the destination if they aren't aware of the unique situation we have in Northern Ireland (that we are still in the single market effectively for trade to the EU). If this happens, we simply resend to you.
We have linked up with Royal Mail on our website so that your shipping cost is calculated based on the contents of your basket. If you wish to see how much your order will cost before you checkout, simply go to your basket and enter your country details to receive a quote.
As a rough guide, use this table at a glance to see what your royal mail airmail service is likely to cost.
|EU||REST OF WORLD|
|8m +||See shipping quote in basket||See shipping quote in basket
We want you to be completely satisfied with your order from fabricyard and therefore we are happy to accept returns which are received by us in the same condition that they were received by you. If you would like to return your order, please drop us an email at firstname.lastname@example.org and return to the following address.
9 West Drive
We do provide a sample service with a 25p charge for each sample and a £1 delivery cost. If you are unsure whether your fabric will be suitable, this would be a good way of checking colour and quality before you purchase. You can order your samples here